Patient conversations that drive practice revenue
Get back to being your patients' first stop for health questions
See Vital in action
Patient
Annie has had a fever of 101 for two days. What should we do?
Vital
It'd be good to see Dr Monroe. Would you be able to make it into the office tomorrow at 9am or 2pm?
Patient
OK. Let's do 9am.
Vital
Great, we'll see you then. Please check back in if the fever rises above 102°F or she shows signs of lethargy, difficulty breathing, or poor feeding.
How it works
Vital combines advanced AI with rigorous medical oversight to transform patient communications. Every interaction follows evidence-based protocols developed by healthcare professionals, ensuring patients receive safe, accurate guidance while dramatically reducing your staff's administrative burden.
AI-powered patient communication
Patients text your practice with health questions. Our AI, guided by medical expert oversight, responds to common inquiries using approved protocols, while flagging novel questions for immediate staff review.
Smart triage & prioritization
The AI analyzes patient messages to determine urgency and appropriate care level. Staff receive organized inquiries with context and suggested responses through the Vital dashboard.
Automated appointment scheduling
When an office visit is needed, the AI automatically suggests available appointment times via text, converting patient questions into scheduled visits without staff intervention.
Continuous learning
The system learns from each interaction, improving response accuracy over time and adapting to your practice's specific patient needs and communication patterns.
The AI advantage
By intelligently managing patient communications, Vital delivers measurable benefits to your practice:
Save 15+ hours weekly
Automate up to 70% of routine patient inquiries, freeing your staff to focus on higher-value care activities.
Boost revenue 5%+
Convert more patient inquiries into scheduled visits through intelligent triage and proactive appointment suggestions.
24/7 patient engagement
Provide immediate, clinically-sound responses at any hour, enhancing patient satisfaction and loyalty to your practice.
Features
SMS-based communication
No apps to download—patients use their existing text messaging
HIPAA-compliant texting
Secure text messaging that protects patient information
Text-to-schedule
Convert text conversations to booked appointments, automatically
Team collaboration
Multiple staff members can manage patient text conversations through one dashboard
Ready to transform your patient communications?
Join practices that are turning patient questions into revenue opportunities.